Privacy Policy
Last updated: April 2026
Venice Luxury Flats – Venezia Fides is committed to protecting your personal data in accordance with EU Regulation 2016/679 (GDPR) and Italian Legislative Decree 196/2003. This policy explains how we collect, use, and protect your information.
1. Data Controller
Venezia Fides
Email: VeneziaFides@gmail.com
WhatsApp: +39 349 559 4596
2. Data We Collect
- Contact form: name, email, phone, travel dates, message
- Direct enquiries: name, contact details, booking information
- Google Analytics: anonymised usage data — pages visited, device type, approximate country. No personally identifiable information.
- Cookies: see Section 6
3. How We Use Your Data
- To respond to booking enquiries and questions
- To manage reservations and provide accommodation services
- To improve our website (analytics)
- To comply with Italian legal obligations (guest registration via Alloggiati Web)
We do not sell or share your personal data with third parties for marketing purposes.
4. Legal Basis
- Contract performance (booking management)
- Legitimate interests (website improvement)
- Legal obligation (Italian guest registration law)
- Consent (analytics cookies)
5. Data Retention
- Booking/guest data: 10 years (Italian fiscal requirements)
- Contact enquiries not resulting in booking: 12 months
- Analytics data: 26 months (Google Analytics default)
6. Cookies
- Essential: language preference (EN/IT). No personal data. Cannot be disabled.
- Analytics (Google Analytics G-92B4HGW38F): activated only with your consent. Withdraw consent anytime via the cookie banner or by clearing browser cookies.
7. Third-Party Services
- Formspree (contact form) — Privacy Policy
- Google Analytics — Privacy Policy
- Netlify (hosting) — Privacy Policy
- Airbnb / Booking.com / VRBO — their own policies apply when booking through those platforms
8. Your Rights (GDPR)
You have the right to access, rectify, erase, restrict, port your data, object to processing, and withdraw consent. Contact us at VeneziaFides@gmail.com — we respond within 30 days. You may also lodge a complaint with the Italian data protection authority: garanteprivacy.it.
9. Security
Our website uses HTTPS encryption. We implement reasonable technical and organisational measures to protect your data.
10. Contact
Email: VeneziaFides@gmail.com · WhatsApp: +39 349 559 4596